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About Us
Our Story
Valley Motor Center has been providing expert collision repair since 1944. We have been family owned and operated since February, 1992. Our intense focus on customer care reflects who we truly are. For many years, we have used an outside company to communicate with every one of our customers, to determine how our overall performance has been judged by those we’ve served. Our score of 98% of customer satisfaction is among the very highest in any industry. We are proud of our designation as an I-Car Gold Class shop, meaning that every one of our technicians has achieved the highest level of training, certification and expertise in our industry.
Our Customer Care Center is an inviting area where coffee, candy, and cold drinks are always available. We even have a “Kids Corner” where kids are most welcome and they can be ... well ... kids!”
“We are conveniently located near the 405 and 101 freeways in the heart of the San Fernando Valley. We provide free customer pickup and drop off throughout the surrounding areas, and we are available 365 days a year, 24 hours a day for emergency towing. We provide extended business hours: Monday and Friday 7:30 AM – 7:00 PM; Tuesday through Thursday 7:30 AM – 5:30 PM; and Saturday 8:00 AM – 12:30 PM.
Our Mission
This is the light that guides us, and what we constantly strive to achieve. If we are not able to totally fulfill our mission, we will be honest and will not make excuses. What we will do is sincerely apologize for letting you down, and cover any additional rental car expense.
Our Values
The values of Valley Motor Center are our guiding principles. They determine the only manner in which our business is conducted. These values are not changeable or negotiable. All other policies are breakable, in the interest of completely satisfying our customer. But, breaking any company policy is only permitted if our values remain uncompromised.
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Integrity In All Business Matters
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Extraordinary Customer Care
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Excellence in Craftsmanship
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Respect and Fair Treatment of Our Employees
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Safety and Compliance of Our Business Operations
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Responsibility for Our Commitments
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Focused, Conscientious, Dedicated Work Ethic
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Utmost Professionalism at All Times
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Maintain a Reasonable, Fair Profit Margin
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Contribute to the Advancement of Our Industry
Our Promise
You Will Be Satisfied!
We don’t break our promises.
In fact, we are so committed to our promise that
you will find it engraved in stone in our Customer Care Center.
Our Motto:
Providing
“Extraordinary Customer Care Experiences”
is the relentless focus of everyone who works here.It is a crucial part of our value system, and includes
every customer we serve,
affects every vehicle we repair,
and every decision we make.
Our 100% Lifetime Warranty
If there is anything wrong with the collision repair we perform on your vehicle,
we will repair it free of charge, for as long as you own your vehicle.
PERIOD!
______________________ __________ ______________________
Customer Name Date Repair Order Number_________________________________ ________________________________
Vehicle ID Number (VIN) Authorized Valley Motor Center Agent
This is our warranty, and if you’re looking down here for fine print, there isn’t any.
(By the way, our warranty automatically extends every manufacturer’s limited
warranty on parts, to our unconditional lifetime warranty!)-
Please Complain
“We sincerely thank you for your business. We want everything to go perfectly. If your car was late, or wrong, or if any of our services or people did not satisfy you completely, or if you are just having a lousy day and want to unload on someone, please let me or our General Manager know.”
Marsh Gluchow
OwnerOur Availability: 24 • 7 • 365
Marsh Gluchow
OwnerWork:
Direct:
Home:
Cell:
e-mail:(818) 909-5444
(818) 455-4250
(818) 501-6666
(818) 974-9316
marsh@valleymotorcenter.comMike Townley
General ManagerWork: Direct
Cell:
e-mail:(818) 909-5444
: (818) 455-4243
(818) 974-9306
mike@valleymotorcenter.com
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