Insurance
 

 

 

Our Position On Fraud:

“Valley Motor Center is aware of the serious extent to which fraud takes place in our industry. Our position, simply stated, is that we will not associate with any person or activity involving fraudulent intentions.

Valley Motor Center takes very seriously its fiduciary, moral, and ethical responsibility to the insurance industry, customers, vendors, general public, and our own employees.”

Marsh Gluchow
Owner

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Please Complain:

“We sincerely thank you for your business. We want everything to go perfectly. If your car was late, or wrong, or if any of our services or people did not satisfy you completely, or if you are just having a lousy day and want to unload on someone, please let me or our General Manager know.”

Marsh Gluchow
Owner

This is our only request of you and your customers.
We really want to know, so we are better able to fulfill our promise.

                      Our Availability: 24 • 7 • 365

   Marsh Gluchow
    Owner  Owner

Work:
Direct:
Home:
Cell:
e-mail:

 (818) 909-5444
 (818) 455-4250
 (818) 501-6666
 (818) 974-9316
 marsh@valleymotorcenter.com
     
   Mike Townley
    General Managereral Manager

Work:
Direct
Cell:
e-mail:

  (818) 909-5444
:(818) 455-4243
 (818) 974-9306
 mike@valleymotorcenter.com
     

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Our Strategy: Everyone Wins

    Our Perception Of What You, The Insurer, Value

  • A service provider that understands the significant role it plays in your policyholder retention efforts

  • A service provider that positions a policyholder’s agent and insurance company as always doing the right thing for its customers

  • Cycle time, severity, quality repairs and extraordinary customer care

  • Referrals for new business

    Your Insured’s Concerns During And After An Accident

  • Significant disruption to their lives and routines

  • Uncertainty as to repair quality, safety, vehicle resale value, etc.

  • Dealing with a body shop or business they are unfamiliar with, as to its ethics, values, quality, and integrity

  • Potential for hassles, friction, and warranty claims

     A True Win-Win-Win For Everyone

  • You receive credit for having a quality service provider for your customers

  • Hopefully, you’ll receive added customer referrals and prospects

  • We earn your repeat business, one satisfied customer at a time

  • Together, we can create Extraordinary Customer Care Experiences for your policyholders.

 

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Our Values

The values of Valley Motor Center are our guiding principles. They determine the only manner in which our business is conducted. These values are not changeable or negotiable. All other policies are breakable, in the interest of completely satisfying our customer. But, breaking any company policy is only permitted if our values remain uncompromised.

  • Integrity In All Business Matters

  • Extraordinary Customer Care

  • Excellence in Craftsmanship

  • Respect and Fair Treatment of Our Employees

  • Safety and Compliance of Our Business Operations

  • Responsibility for Our Commitments

  • Focused, Conscientious, Dedicated Work Ethic

  • Utmost Professionalism at All Times

  • Maintain a Reasonable, Fair Profit Margin

  • Contribution to the Advancement of Our Industry

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Our Story

Valley Motor Center has been providing expert collision repair since 1944.  We are dedicated to the highest level of integrity, customer satisfaction, quality repairs, and safety.  We have 24,000 square feet of production space, using the most up-to-date, state-of-the-art equipment.  Our General Manager brings 23 years, along with our Production Manager who brings 21 years of experience in the collision industry to Valley Motor Center.  We have nine metal technicians, six paint technicians, three detail technicians and a Quality Control Manager that supports our efforts to provide Extra-Ordinary Customer Care Experience’s.

Our Customer Care Center is an inviting area where coffee and cold drinks are always available.  We even have a “Kids Corner” where Kids can be…..……well……..Kids!”

“We are conveniently located near the 405 and 101 freeways in the heart of the San Fernando Valley.  We offer free customer pickup and drop off throughout the surrounding areas, and we are available 365 days a year, 24 hours a day for emergency towing and offer extended business hours.  Our office hours are Monday and Friday 7:30am – 7:00pm, Tuesday through Thursday 7:30am – 5:30pm and Saturday 8:00am – 12:30pm.

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