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FAQ's -Where do I get a claim number?
-Are you open on Saturday?
-Could the parts be ordered before I drop off my car for repair?
-If my vehicle's structure is damaged, is the car a total loss?
-Can you match my car paint color?
-Can I get other work done on my car while it in the body shop?
-How long will the repairs take?
-Can I get a ride home when I drop off my car?
-How can I get a rental car?
-How will I know when my car is done?
-Is there a warranty on the repairs to my vehicle?
-Do I have to pay a deductible?
-Who do I pay a deductible to?
-What forms of payment do you accept?
-What are Betterment Charges?
-Can I wash My car?WHERE DO I GET A CLAIM NUMBER?
Claim numbers are issued by your insurance company at the time you report your accident. Just jot it down and bring it in with you when you come in to begin the repair process, we will do the rest.ARE YOU OPEN SATURDAY?
Yes, from 8 am till 12:30 pm.IF MY VEHICLE'S STRUCTURE IS DAMAGED, IS IT A TOTAL LOSS?
Not always. A car is a total loss only when the price of repairs exceeds the determined value of your vehicle. Nowadays, most cars are built using unibody (frame and body as one) construction. Our highly skilled technicians, with the aid of our state-of the-art computer measuring system, can return your vehicle to its original factory specifications. If it is determined that the structure is damaged beyond repair, that section can simply be replaced.CAN YOU MATCH THE PAINT COLOR?
Today's modern factory finishes incorporate multiple layers of highly specialized paints. We have made a major investment in the finest paint system available, which constantly upgrades its technology. Our cutting edge equipment ensures that each vehicle's paint matches. We take special pride in our ability to match factory finishes as the final step in the restoration process.CAN I GET OTHER SERVICE WORK DONE ON MY VEHICLE WHILE IT IS IN THE BODY SHOP?
Yes. Just let your Service Advisor know what other work you would like done, so that he or she can make the necessary arrangements.HOW LONG WILL THE REPAIRS TO MY VEHICLE TAKE?
Your Service Advisor will give you the exact date of when your vehicle will be completed.CAN I GET A RIDE HOME WHEN I DROP OFF MY CAR?
Yes, we would be happy to provide this service to you. We want each customer's experience to be positive, and will work diligently towards that goal. We provide a pickup and delivery within a wide local area.
We can help you make the necessary arrangements, or you can click on the logo above. Insurance companies will only pay for a rental car if you have that option on your policy, or if you are the claimant. Check your policy and/or call your insurance company to find out if you have rental coverage, and what your specific limitations are.
HOW WILL I KNOW WHEN MY CAR IS DONE?
You will be notified when your vehicle is completed. Feel free to call or e-mail your Service Advisor during the repair process if you have questions or concerns.IS THERE A WARRANTY ON THE REPAIRS TO MY VEHICLE?
Yes. We guarantee all repairs with a Lifetime Warranty which you will receive, when you pick up your vehicle.DO I HAVE TO PAY A DEDUCTIBLE?
The amount of deductible that you will be responsible for is determined by your insurance policy. If you aren't sure about your deductible, you can call your agent and they can tell you whether you will be responsible to pay this when you pick up your vehicle.WHO DO I PAY MY DEDUCTIBLE TO?
If you have confirmed that your deductible does apply to your claim, it will be your responsibility to pay us when you pick up your vehicle.WHAT FORMS OF PAYMENT DO YOU ACCEPT?
The easiest and most convenient way to pay for your portion of the repairs to your vehicle is with a major credit card. We accept American Express, Visa, MasterCard, & Discover. Of course, cash and checks are always welcome.WHAT ARE BETTERMENT CHARGES?
Parts that wear out and need replacement with time and use (i.e., tires, batteries, and suspension parts) are commonly subject to betterment charges when they are replaced during the repair process. These betterment charges are determined by your insurance company and are pro-rated based on actual miles or age of your vehicle.Recommendations and precautions in the first 30 days
DO: Wash the vehicle by hand with cool water and a very mild car wash solution using a soft cloth or sponge. Always use clean fresh water, and wash your vehicle in the shade.
DON'T: Do not use a commercial car wash. Stiff brushes or sponges could mar the finish and damage the surface. Do not "dry wipe" your vehicle because this can scratch the finish. Do not drive on gravel roads. Chipping the finish is easily done in the first 30 days. Avoid parking under trees and utility lines which are likely to attract birds. Bird droppings have a high acid content and will damage a freshly painted surface. Also, tree sap can mar or spot a freshly painted surface. Do not spill gasoline, oil, antifreeze, transmission fluid, or windshield solvent on the new finish. Do not scrape ice or snow from the newly painted surface.Recommendations and precautions in the first 90 days
DON'T: Do not wax or polish the vehicle. This will allow the finish to dry and harden completely.